Refund Policy

Effective Date: January 1, 2024

We are committed to providing fair and transparent refund practices for all our clients.

Policy Overview

Our refund policy is designed to be fair to both our clients and our business. We understand that sometimes projects don't go as planned, and we're committed to working with you to find a satisfactory solution.

Fair & Transparent

Clear guidelines for all refund requests

Quick Processing

Most refunds processed within 5-10 business days

Dedicated Support

Our team is here to help throughout the process

Refund Eligibility

Refunds may be considered under the following circumstances:

Qualifying Reasons for Refunds

  • Service was not delivered as agreed in the contract
  • Quality issues that cannot be resolved through revisions
  • Project cancellation by Stylaxis due to unforeseen circumstances
  • Technical issues that prevent service delivery
  • Breach of contract terms by Stylaxis

Time Limitations

Refund requests must be submitted within 30 days of project completion or service delivery.

Refund Request Process

Follow these simple steps to request a refund:

1

Submit Request

Contact our refunds team with your request and supporting documentation.

Timeframe: Within 24 hours
2

Review & Assessment

Our team will review your case and assess eligibility based on our policy.

Timeframe: 3-5 business days
3

Decision & Communication

We'll notify you of our decision and explain the next steps.

Timeframe: 1-2 business days
4

Processing & Payment

If approved, your refund will be processed to your original payment method.

Timeframe: 5-10 business days

Contact Information

For refund requests, please contact our dedicated refunds team:

Non-Refundable Services

The following services and circumstances are not eligible for refunds:

  • Completed work that meets the agreed specifications
  • Third-party costs (domains, hosting, licenses, etc.)
  • Custom development work that has been delivered and approved
  • Services used beyond the refund request period
  • Refund requests made more than 30 days after completion
  • Change of mind or business direction after project approval

Note: These exclusions help us maintain fair pricing for all our clients while protecting our business interests.

Processing Times & Methods

Refund processing times vary depending on your original payment method:

Expected Processing Times

Credit/Debit Card5-10 business days
Bank Transfer3-7 business days
PayPal1-3 business days
Cryptocurrency1-2 business days

Factors Affecting Processing

  • Your bank's processing policies
  • International transfer requirements
  • Payment method verification
  • Holiday and weekend delays

Legal Information

This refund policy is governed by the laws of Latvia and Sri Lanka, depending on your location and the entity you contracted with.

Jurisdiction

Disputes will be resolved according to the laws of the country where the contract was established.

Policy Changes

We reserve the right to update this policy. Changes will be communicated via email and posted on our website.

Questions About Refunds?

If you have any questions about our refund policy or need to submit a refund request, please contact us: