Refund Policy
Effective Date: January 1, 2024
We are committed to providing fair and transparent refund practices for all our clients.
Policy Overview
Our refund policy is designed to be fair to both our clients and our business. We understand that sometimes projects don't go as planned, and we're committed to working with you to find a satisfactory solution.
Fair & Transparent
Clear guidelines for all refund requests
Quick Processing
Most refunds processed within 5-10 business days
Dedicated Support
Our team is here to help throughout the process
Refund Eligibility
Refunds may be considered under the following circumstances:
Qualifying Reasons for Refunds
- Service was not delivered as agreed in the contract
- Quality issues that cannot be resolved through revisions
- Project cancellation by Stylaxis due to unforeseen circumstances
- Technical issues that prevent service delivery
- Breach of contract terms by Stylaxis
Time Limitations
Refund requests must be submitted within 30 days of project completion or service delivery.
Refund Request Process
Follow these simple steps to request a refund:
Submit Request
Contact our refunds team with your request and supporting documentation.
Review & Assessment
Our team will review your case and assess eligibility based on our policy.
Decision & Communication
We'll notify you of our decision and explain the next steps.
Processing & Payment
If approved, your refund will be processed to your original payment method.
Contact Information
For refund requests, please contact our dedicated refunds team:
Non-Refundable Services
The following services and circumstances are not eligible for refunds:
- Completed work that meets the agreed specifications
- Third-party costs (domains, hosting, licenses, etc.)
- Custom development work that has been delivered and approved
- Services used beyond the refund request period
- Refund requests made more than 30 days after completion
- Change of mind or business direction after project approval
Note: These exclusions help us maintain fair pricing for all our clients while protecting our business interests.
Processing Times & Methods
Refund processing times vary depending on your original payment method:
Expected Processing Times
Factors Affecting Processing
- Your bank's processing policies
- International transfer requirements
- Payment method verification
- Holiday and weekend delays
Legal Information
This refund policy is governed by the laws of Latvia and Sri Lanka, depending on your location and the entity you contracted with.
Jurisdiction
Disputes will be resolved according to the laws of the country where the contract was established.
Policy Changes
We reserve the right to update this policy. Changes will be communicated via email and posted on our website.
Questions About Refunds?
If you have any questions about our refund policy or need to submit a refund request, please contact us: